Help & Support

Open the app or website and go to My Tickets. Every paid ticket appears there with its QR code. We also email each ticket's QR to you right after payment.

Yes. Open the ticket in My Tickets and tap Transfer, then enter the recipient's email. They'll receive the ticket on their account.

Check your spam folder first. Your tickets are always available under My Tickets regardless of email. If they're missing there, contact us with your order reference.

Open the booking (Bookings in the app, My Orders on the website) and tap Get help with this booking at the bottom. If that booking can be refunded, Request a refund appears there; if it cannot, we tell you why. You can also use Request a refund at the bottom of this Help page, which lists your bookings for upcoming events and events that ended in the last 7 days, with the reason next to any ticket that cannot be refunded. Refund requests close before the event starts (the deadline is set per event). When a refund is approved we tell you where the money is going: your TicketKaro Wallet (instant, and spendable on any event) or back to how you paid, where that is offered.

Your wallet balance is TicketKaro credit and is used automatically at checkout. If your Wallet shows a Withdraw button you can move the balance to your bank — enter the amount and your bank details and our team sends the transfer. If there is no Withdraw button, contact support.

In auto-refund mode, approved refunds are released after a short review window (default 24 hours) and credited to your wallet. In manual mode, the organiser or our team reviews your request first.

No. Cash and box-office tickets are collected directly at the venue, not by TicketKaro, so they can't be refunded through the app unless the organiser explicitly enables it.

A ticket can't be refunded if it has already been scanned/used, the event's refund deadline has passed, it was bought with cash at the box office, or the organiser set the event to no-refunds. When you open Request a refund, each ineligible ticket shows the exact reason next to it. Bookings for events that ended more than 7 days ago are not listed; if something went wrong with one, submit a support ticket and quote its booking reference.

You'll be told by email and in the app. If an event is cancelled you get a full refund — the ticket price and every fee — without having to ask. If it is postponed, your ticket stays valid for the new date; if you can't make the new date, contact support with your booking reference.

Show the QR code from My Tickets at the gate — on your phone screen is fine. NFC-capable phones can also tap to enter where supported.

On the login screen tap Forgot password and enter your email. We'll send you a secure reset link.

Yes — a free account. It is what lets you reopen your tickets at the door, transfer them, and get refunds and event updates. Signing up is one step with Google, Apple, Facebook or a code sent to your email. Tickets bought as a guest in the past are linked automatically when you sign in with the same email.

Make sure you're on the latest version, check your internet connection, then fully close and reopen the app. If it persists, send us your device model and a screenshot.

Apply for an organiser account from the website. Once approved you get a full dashboard to create events, set ticket types, manage gates, and track payouts.

You can delete your account yourself, at any time. In the app: Profile → Delete account. On the website: Edit Profile → Delete account (at the bottom). Confirm with your password (or type DELETE if you sign in with Google, Apple or Facebook) and the account is deleted straight away. If something stops it (for example money still in your wallet) the screen tells you what to do first, and Help & Support → Account Deletion can always do it for you.

Deleted straight away: your name, email, phone, photo, CNIC, saved events, follows, alerts, notifications, waitlist places and Google/Apple/Facebook sign-in links, and you are signed out on every device. Kept: records we are legally required to retain — orders, payments, refunds and payouts (FBR) — for up to 6 years, anonymously: they are no longer linked to you and never used to contact you. Tickets you already bought stay valid — the QR codes in your emails still work at the gate. Money still in your wallet must be spent or refunded first. You can sign up again later with the same email; it will be a new, empty account.