Help & Support

Open the app or website and go to My Tickets. Every paid ticket appears there with its QR code. We also email each ticket's QR to you right after payment.

Yes. Open the ticket in My Tickets and tap Transfer, then enter the recipient's email. They'll receive the ticket on their account.

Check your spam folder first. Your tickets are always available under My Tickets regardless of email. If they're missing there, contact us with your order reference.

Go to Help & Support and tap Request a refund. We'll list your tickets and show which ones are eligible — pick the ticket you want refunded and tell us why. Tickets that can't be refunded (already used, past the deadline, cash/box-office, or a no-refund event) are shown with the reason. Approved refunds are credited to your TicketKaro Wallet at full ticket value — spend it on any event or withdraw to your bank.

Open your Wallet, tap Withdraw, enter the amount and your bank details. Our team processes withdrawals manually and you'll be notified once the transfer is complete.

In auto-refund mode, approved refunds are released after a short review window (default 24 hours) and credited to your wallet. In manual mode, the organiser or our team reviews your request first.

No. Cash and box-office tickets are collected directly at the venue, not by TicketKaro, so they can't be refunded through the app unless the organiser explicitly enables it.

A ticket can't be refunded if it has already been scanned/used, the event's refund deadline has passed, it was bought with cash at the box office, or the organiser set the event to no-refunds. When you open Request a refund, each ineligible ticket shows the exact reason next to it.

You'll be notified by email and in-app. For cancellations, refunds are issued to your wallet per the event's policy. For postponements, your existing ticket remains valid for the new date.

Show the QR code from My Tickets at the gate — on your phone screen is fine. NFC-capable phones can also tap to enter where supported.

On the login screen tap Forgot password and enter your email. We'll send you a secure reset link.

Some events allow guest checkout; others require an account. When you sign in or verify your email later, any guest orders made with that email are automatically linked to your account.

Make sure you're on the latest version, check your internet connection, then fully close and reopen the app. If it persists, send us your device model and a screenshot.

Apply for an organiser account from the website. Once approved you get a full dashboard to create events, set ticket types, manage gates, and track payouts.

You can request deletion of your TicketKaro account and personal data at any time. Open Help & Support (in the app or on the website), tap Contact us, choose the Account Deletion category, and send the message “Please delete my account”. Submit it while signed in to the account you want removed (or from that account’s email address) so we can verify the request. We then permanently delete your account within 30 days.

Deleted: your profile (name, email, phone, CNIC), saved/wishlisted events, push and notification settings, login/social-sign-in links, and your wallet profile. Kept: records we are legally required to retain — completed transaction and tax records (FBR), and refund/payout history — are held for up to 6 years to meet Pakistani tax record-keeping requirements, then deleted. These retained records are de-linked from your login and not used to contact you. Any remaining wallet balance is paid out before deletion, so withdraw or use it first.